The digital-forward “New Reality” for restaurants has arrived. Contactless solutions are nearing salvation status while the industry seeks one app to rule them all. At this juncture, the pandemic has forced restaurants to reconsider how they must adapt their business models and update digital technology in order to survive. Investing in technology is no longer part of a yearly one-stop, one-hit plan. It has become a daily struggle to have the right solutions in place as the guest appetite for convenient and seamless experiences evolves with the trials and tribulations forced upon us by the virus. Decontamination procedures and social distancing protocols aside, how restaurants leverage digital technology and what digital technology consumers demand have become focal points as we emerge...